Boutique members are pledged to:
add real value to your holiday planning through the depth of our knowledge and expertise, and that of our local partners. We offer free, in-depth consultations at the start of your planning process, and can suggest possibilities and options which you may not have thought of to enhance your holiday experience.
provide a truly personal service, from planning and booking through the holiday itself to the end of your trip - and even beyond! We work locally with "experience managers", hand-picked for their expertise, their passion for their localities, and their attention to your interests. We like to think of our clients as friends sharing travelling experiences, not just as customers.
act ethically in all our dealings:
- with our customers. We give advice without bias, exactly as we would to a friend or family member, and we offer you a fair deal with our first quote.
- with local people and our local partners. We share, and adhere to, a responsible travel policy [link].
provide excellent value for money, whatever your budget, and without compromising on the quality of your experience. If you are not happy, then we are not happy.
ensure comprehensive support in the event of a problem, whether before, during or after your trip. Our local experience managers are there to help you if anything unforeseen happens.
"Thanks for all your assistance with our flights during the delays due to the snow and the cancellations that followed. We really did appreciate you help. Once we got to Brazil we had a fantastic time and really enjoyed ourselves."
Mr & Mrs Gill, West Midlands
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